This privacy notice explains how Clean Slate handles personal data when you use the website, send an inquiry, or arrange cleaning services. It is written to help you understand what is collected, why it is used, and how you can exercise your rights.
You may have rights to know what data we hold, correct inaccurate information, request deletion in appropriate cases, object to certain processing, or ask for restriction. These rights are not unlimited, and we may keep or use some information when required for legal compliance, security, or the performance of a requested service.
To exercise a privacy right, send a clear request through one of the contact channels listed in this policy and describe the data or issue involved. We may ask for information needed to verify your identity and to locate the relevant records before responding.
Inquiry records, service details, and related communications are retained for the period needed to manage the request, provide the service, resolve follow-up issues, and meet legal or accounting obligations. When data is no longer needed, it is deleted or anonymized where appropriate.
If we make material changes, we will update the policy text on the website and may use a reasonable notice method where appropriate. The version in force is the one published at the time you review the site.
Depending on how you contact us or use the site, we may process your name, email address, phone number if you provide it, inquiry message, property and service scope, access or schedule preferences, and limited technical data such as server request metadata and browser or device information.
We receive personal data from contact form submissions, email, phone calls, and other direct communications. We also collect technical information automatically when you visit the website, including server request metadata and browser or device information needed for delivery and security.
The site may use essential cookies for core operation and cookies that store privacy preferences. We do not confirm the use of analytics or marketing cookies, and we do not rely on tracking for advertising purposes based on the information currently available.
We use only cookies or similar tools that are necessary for the site to function and to remember privacy preferences. Where your browser allows it, you can block or delete cookies, but doing so may affect basic site functions.
Data processing overview
We use personal data to respond to business inquiries, review site and service scope, prepare a cleaning plan and quote, confirm access and scheduling, manage recurring service arrangements, and handle periodic service reviews. We also use technical data to operate the website, maintain security, and support reliable delivery of the pages and forms.
We may share data with service providers that help operate the website, deliver technical functions, or support communication handling. These recipients are expected to use the data only for the assigned purpose and to protect it appropriately.
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address security and fraud concerns. Any such disclosure is limited to what is reasonably necessary in the circumstances.
Where the GDPR applies, we process personal data on a lawful basis and limit use to the purposes described in this notice. The relevant basis may depend on the context, such as responding to an inquiry, performing a requested service, meeting legal obligations, or relying on legitimate interests for security and technical delivery.
Where applicable, you may request access, correction, deletion, restriction, or objection, and you may also ask for portability in suitable cases. If processing is based on consent, you may withdraw it for future processing. We may need to verify your identity before acting on a request, and some rights may be limited by law or by our need to retain certain records.
